quick links:
call us on 0845 467 0160 or email source@sourceplc.com 
support and service level agreement
...the difference is: we care! source flexible SLAs allow you to choose the services that fit without compromise. Our industry leading technical and commercial guarantees provide up to 100% uptime. source is built upon our solid and consistent service supply and our support services reflect our belief in the highest commitment to Customer service.
SLA
our standard, comprehensive SLA is presented and our Consultants work with you to determine the most suitable upgrades, be that cost, resilience, uptime guarantees or service credits. Our industry leading guarantees allow our Customers to wrap services within one over-riding SLA.
building resilient, high quality services ensures our Customers receive their network, data-centre or support services consistently and efficiently. Our consultants will design an SLA that fits your bespoke requirements.
support
source Customers benefit from 24/7 monitoring and alerting with very fast (<1 hour on-site) response times. All calls are monitored to ensure timely and effective resolution with communication at the heart of everything we do.
service highlights
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